Knowledgebase - Sanver India Private Limited

Will I have a dedicated technical account manager or point of contact?

Are there different support plans or tiers available, and what do they include?

Are there regular review meetings or health checks for my environment?

Can Sanver help with third-party software and integration support?

Can clients track the status of their support tickets or cases?

Does Sanver provide proactive monitoring and alerting for my AWS environment?

How can I request guidance on best practices or architectural reviews?

How do I get help if I have trouble accessing my AWS account or services?

How does Sanver assist with billing and account management queries?

How does Sanver ensure the security and confidentiality of my support cases?

How does Sanver handle incident detection and response for critical workloads?

Is 24/7 technical support available for urgent issues?

What is the escalation process for unresolved or high-priority issues?

What is the process for resolving and closing a support case?

What is the typical response time for support requests?

What kind of firewall and security controls does Sanver implement?

What support channels are available for clients (e.g., phone, email, live chat)?

Will Sanver provide recommendations for cost optimization and performance improvements?